Intercom / Fin Integration
Keep your Intercom / Fin Help Center up to date without the manual work. Shipstar analyzes your recent commits and generates polished, user-facing help articles — then publishes them directly to your Intercom workspace with one click. Your customers always have documentation that matches what you've shipped.
AI-generated help center articles
Shipstar reads your commit history and identifies user-facing features, improvements, and changes. For each one, it writes a structured help article with clear explanations, step-by-step instructions, and practical tips — all in a friendly, customer-facing tone that fits your Help Center.
How to Use Dark Mode
We've added a dark mode option to make the interface easier on your eyes during late-night sessions. Here's how to enable it…
One-click publishing to Intercom
Connect your Intercom workspace via OAuth and publish generated articles directly to any Help Center collection. Choose which collection each article belongs to, review the content, and publish — no copy-pasting between tools.
Learn how to enable the new dark mode option in your settings…
Edit and refine before publishing
Every generated article is a draft first. Use the inline editor to tweak titles, rewrite sections, or adjust the category before sending it to Intercom. You stay in control of what your customers see.
We've added a dark mode option to make the interface easier on your eyes.
To enable it:
- Go to Settings
- Select Appearance
- Toggle Dark Mode on
Connection status and workspace management
See your Intercom connection status at a glance from the Intercom tab. The connected workspace name is displayed as a badge, and you can connect or disconnect your workspace from Settings at any time.
Why use Intercom / Fin with Shipstar
- Generate help articles automatically from shipped code
- Publish directly to Intercom Help Center collections
- Edit and review articles before publishing
- OAuth-based secure workspace connection
Frequently asked questions
Shipstar connects to your GitHub, GitLab, or Bitbucket repositories and monitors for new commits, pull requests, and releases. When it detects user-facing changes, the AI generates structured help center articles. You can then review, edit, and publish them directly to your Intercom / Fin Help Center with one click.
No. Shipstar connects to your Intercom workspace via OAuth — just click 'Connect Intercom' in your Shipstar settings and authorize the connection. There's no Intercom app to install or configure separately.
Yes. When publishing an article, you select which Help Center collection it belongs to from a dropdown of all your existing collections. You can organize articles into Getting Started, Product Updates, API Reference, or any custom collection you've created in Intercom.
No. Shipstar only creates new articles — it never modifies or deletes existing content in your Help Center. Each generated article is a new draft that you review before publishing.
Absolutely. Every article Shipstar generates starts as a draft. You can edit the title, rewrite sections, adjust formatting, and change the target collection before publishing. You stay in full control of what your customers see.
Go to Settings in your Shipstar dashboard, find the Intercom section, and click 'Disconnect.' This revokes the OAuth token immediately. Previously published articles remain in your Help Center — disconnecting only stops new articles from being published.
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